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Your search for keyword: Whitepaper Call Center returned 402 results.
 
ALL RESULTS SOFTWARE SERVICES & RESELLERS HARDWARE RESEARCH LIBRARY
 
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Customer Experience Exchange E-Zine: Issue 3 by SearchCRM
March 20, 2012 - (Free Research) In this third edition of the Customer Experience Exchange e-zine, Chris Maxcer delves into world of incorporating team-building activities into contact center agents' schedules, Vangie Beal discusses Dell's six-year investment in social media and Anna Fiorentino writes about why customer loyalty has dipped nearly 10%.
(EZINE) VIEW ABSTRACT | GO TO

The Five Fundamentals for a Successful FCR Program by Enkata Technologies
April 25, 2012 - (Free Research) This paper outlines the five fundamentals for a successful FCR program.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Building the Contact Center of the Future by inContact
May 15, 2012 - (Free Research) This comprehensive white paper discusses the future of contact centers. From tools to strategy this paper covers all you need to know about ensuring that your customer service stays up to date.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Case Study: la Caixa - Bank takes customer and employee support to the next level by Hewlett-Packard Limited
January 05, 2012 - (Free Research) With HP's contact centre and customer services, la Caixa was able to expand and continue to provide excellent service to their customers. Read this case study now to learn more about HP's call centre and contact centre offerings.
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Network Foundation - Cisco 1700 Series by Cisco Systems
Cisco 1700 Series modular routers are ideal for enterprise small branch offices and small and medium-sized businesses that need secure access to business applications, network resources, and Internet services. The Cisco 1700 Series delivers fast, reliable and secure Internet/network access through a wide-range of high-speed WAN access technologies. 
(HARDWARE PRODUCT)GO TO DETAILED REPORT

Next Contact Avoidance:A Pre-Emptive Strategy for Customer Satisfaction by Enkata Technologies
April 26, 2012 - (Free Research) This paper discusses using predictive analytics to improve customer satisfaction.
(EBOOK) VIEW ABSTRACT | GO TO

RHEV for Servers: Competitive Pricing whitepaper by Red Hat
May 25, 2012 - (Free Research) <p>This document compares the pricing of Red Hat Enterprise Virtualization (RHEV) with the pricing of VMware vSphere 5 for server virtualization. Inside, find detailed pricing comparisons for the use cases of 100 and 250 virtual servers.</p>
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Fit-for-Purpose Data Center Networking by Avaya
December 02, 2011 - (Free Research) The evolution of the network creates a number of new opportunities, especially for the convergence of storage and real-time traffic.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Miercom Lab Testing Summary Report: Shortest Path Bridging Protocol by Avaya
November 01, 2011 - (Free Research) This whitepaper is a lab testing summary report of Ethernet fabrics. The study is trying to validate the advantages provided to the data center implementations by Shortest Path Bridging Mode (SPB or SPBM) protocol.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

DXi System Eliminates Backup Woes and Protects Critical Data for Unity Builders Group by Quantum Corporation
May 31, 2012 - (Free Research) Learn how a large company remedied their eclectic data protection strategy with a solution their IT director calls "the most trouble-free device in my data center."
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Building blocks for data center DNA by Dell, Inc. and Intel
April 25, 2011 - (Free Research) By simplifying and automating deployment, retargeting and provisioning workloads, and managing processes for virtualized systems, the Dell Virtual Integrated System (VIS) architecture empowers end users to access resources when they need them. Continue reading to learn more.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

ESG Whitepaper – VMware’s vSphere Storage Appliance: High Availability for Small IT Operations by VMware, Inc.
October 03, 2011 - (Free Research) While maintaining high availability is critical in every business to avoid downtime and keep systems running smoothly, it can be very costly. This white paper introduces a new, automated storage solution that offers a cost-effective alternative approach to ensuring high availability and business continuity.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Getting to the Root cause of Network and Application Issues by Fluke Networks
March 22, 2012 - (Free Research) Learn about a tablet-based approach for troubleshooting network and applications issues that helps you get to the root cause faster and more effectively than ever before.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Quick Start Guide to Disaster Recovery by VMware, Inc.
December 01, 2011 - (Free Research) Virtualisation has made disaster recovery planning more important than ever before. This ebook presents key findings concerning the implications of a disruption and offers best practices for properly protecting your virtual environment.
(EBOOK) VIEW ABSTRACT | GO TO

The Case for Real-Time Networking by Avaya
December 02, 2011 - (Free Research) Many trends are defining and shaping the IT landscape which collectively will impact the way future network architectures need to be planned. Real-time networking is one option to be ready for the changes that are here and on the way.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Enterprise VoIP Security: Potential Threats and Best Practices by Global Knowledge Network, Inc.
March 2006 - (Free Research) As VoIP usage becomes widespread, enterprise users will become subject to many of the same security risks that have affected data networks. This report highlights some of the potential security problems associated with VoIP and address what measures can be taken to secure enterprise VoIP deployments.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Understanding the Benefits of Application Virtualization by Dell and Microsoft
May 2012 - (Free Research) <p>Join this webcast to explore how application virtualization can help your business prepare for the consumerization of IT. Gain insights on its many use cases, how it differs from desktop virtualization, and the substantial benefits it can offer both your IT department and end-users.</p>
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

New HP Support Center: Experts & Answers Tailored to You by Hewlett-Packard Company
May 2012 - (Free Research) Gain access to HP’s support center website for helpful resources like software updates, diagnostic support tools and more.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

IT Decision Center on Business Collaboration Solutions - Q5: Mobility by SearchUnifiedCommunications.com
May 2012 - (Free Research) Question five featured in SearchUnifiedCommunications.com’s IT Decision Center on Business Collaboration asks top vendors in the space:  What capabilities are there to support mobile policies? Find out what this vendor has to say by accessing their answer to this question now.
(VIRTUAL TRADE SHOW) VIEW ABSTRACT | GO TO VIRTUAL TRADE SHOW

Meridiana Fly Meets Increased Demand for Online Bookings with Riverbed's Help by Riverbed Technology, Inc.
November 2011 - (Free Research) Online airline and travel group Meridiana fly needed a faster, more cost-effective way for its growing customer base to book reservations online. They turned to the Riverbed Stingray Traffic Manager, which ensured a fast, responsive website that could cope with increasing high-demand.
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Cashing in on Cost Reductions: Five Surefire Tips for a Better Bottom Line by MSDI
May 2011 - (Free Research) In these competitive times, there’s pressure to conserve cash and operate in the lean. But at the same time, data growth and innovation call for continued IT investment. Toward this end, MSDI offers five surefire ways to improve one’s bottom line—without sacrificing the user experience.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Lights Out in a Citrix Environment by CCSS
March 2012 - (Free Research) Access this essential resource to discover how QMessage Monitor, a message monitoring system, helped one organization complete critical processing tasks on time, eliminating the need for manual monitoring and avoiding costly downtime.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Five Calls to Make When Developing a Mobile Learning Strategy by SkillSoft Corporation
June 2011 - (Free Research) Welcome to the exciting (and confusing) world of mobile learning. What are the five calls to make when developing a mobile learning strategy? Find out in this white paper.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Intuit QuickBase: Increase Visibility with Web-based Project Management by Intuit QuickBase
Web-based QuickBase from Intuit offers a refreshingly powerful, flexible and affordable solution for busy teams to better manage projects, information and processes. With QuickBase, you can get and keep everyone -- team members, clients, vendors, freelancers -- on the same page with better visibility and accountability for everyone. 
(ASP)GO TO DETAILED REPORT

RHEV for Desktops: Competitive Pricing Whitepaper by Red Hat
May 2012 - (Free Research) This document compares the pricing of Red Hat Enterprise Virtualization for Desktops (RHEV) with the pricing of VMware View 5 for desktop virtualization. Access a detailed price comparison for the use cases of 100 virtual desktops.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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