IT Service Management (ITSM)/ IT Infrastructure Library (ITIL) | Virtualization | Application Management and Maintenance | Business Process Management (BPM) | Enterprise Systems Management | Service Oriented Architecture (SOA) | Business Intelligence Solutions | Network Management | Availability, Performance and Problem Management | Data Center Management

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Frictionless IT: Self-Service Means Smarter, Faster, Cheaper Service Delivery by Dell, Inc. and Intel February 18, 2011 - (Free Research) Many companies struggle with the execution of self-service IT. Join us for a 60-minute interactive Webcast that explores the potential inherent in self-service IT and offers solid advice and examples of how to get there. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Splunk at Autodesk by Splunk February 10, 2012 - (Free Research) This white paper highlights a customer service and operations system that streamlines your business' processes into one single view for ease of customer assistance, operations and security. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Self-Service: An Essential Capability Of BI by SAP America, Inc. April 30, 2011 - (Free Research) Read this report to find Forrester’s recommendations for getting the most out of the latest generation of business intelligence (BI) software: so-called 'lean' or 'agile' self-service BI. Inside, explore the business and IT requirements necessary for effective implementation and use. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

The Total Economic Impact of the Dell Virtual Integrated System (VIS) Portfolio by Dell, Inc. and Intel December 07, 2011 - (Free Research) This white paper showcases an automated self-service technology that allows authorized users to deploy and monitor resources while improving response time and control. Learn more about this technology and the quantifiable benefits you can expect to see after implementing it. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Advanced Disaster Recovery: Automating Changes Throughout Your Data Center by Dell, Inc. and Intel April 26, 2011 - (Free Research) More than 90% of Fortune 1000 companies are not confident that they can completely failover to their remote data center within one hour. Given that the costs of downtime can be measured in millions of dollars per minute, companies with unreliable disaster recovery processes are taking a potentially fatal risk. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Combining data, application and process integration to improve IT productivity(Part 2) by Talend February 10, 2012 - (Free Research) In this brief podcast, expert James Taylor shares examples of how businesses have benefited from taking a holistic approach to integration. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

The 2011 Handbook of Application and Service Delivery by CA Technologies. August 01, 2011 - (Free Research) A new generation of challenges face IT organizations: the emergence of a sophisticated mobile workforce, adoption of varying forms of virtualization and cloud computing, and shifting emphasis and growing sophistication of cyber crime. Access this handbook to learn how to ensure application delivery despite these challenges. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The mobile print enterprise by ComputerWeekly.com February 09, 2012 - (Free Research) Quocirca looks at the case for mobile printing in the enterprise and suggests best practices for a mobile print strategy. (ANALYST BRIEF) VIEW ABSTRACT | GO TO

Security Management 2.0: Time to Replace Your SIEM? by Q1 Labs December 14, 2011 - (Free Research) Is it time to replace your SIEM? In this paper, take a look into factors for considering a new security management platform, examining each aspect of the decision, and presenting a process to migrate if the benefits outweigh the risks. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Achieve Low Cost, Secure and Reliable Email with SaaS-based Unified Email Management by Mimecast April 01, 2011 - (Free Research) This Case Study assesses the deployment of Mimecast SaaS-based Unified Email Management (UEM) solution at Basic Energy Services, a renowned publicly traded oilfield services Company. IDC examines the effectiveness of the Mimecast solution and its services in meeting Basic Energy Services' needs and the reasons why the Mimecast solution was chosen. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

The ROS of Q1 Labs’ QRadar© Security Intelligence Platform by Q1 Labs February 08, 2012 - (Free Research) IANS conducted a Return on Security (ROS) analysis on Q1 Labs’ product, QRadar© Security Intelligence Platform, interviewed two Q1 Labs customers using QRadar to assess the ROS. The data yielded from the interviews showed substantial benefit to the organizations for the cost, both in money and staff time. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Deliver the New Workspace Solution, Unifying Virtual Desktop, Voice and Video by Cisco Systems, Inc. December 23, 2011 - (Free Research) Take a look at this informative slideshow to learn how about a new desktop virtualization solution provides flexible, secure and uncompromised services while unifying your voice, video, and virtual desktops. (VIDEO) VIEW ABSTRACT | GO TO

Axcient makes affordable business continuity an Instant-On service for SMBs by HP and Intel February 08, 2012 - (Free Research) This exclusive resource explains how one SMB employed a converged infrastructure to increase uptime with minimal administration. Discover how a converged infrastructure solution can help your organization improve recovery time for critical servers, reduce hardware failure rates, increase reliability, and much more! (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Gartner predictions around Social CRM by Infor CRM February 08, 2012 - (Free Research) This tip e-guide from SearchCRM.com features insight from Gartner's 2011 Magic Quadrant for social customer relationship management (CRM). Read this now to learn what challenges are cropping up in CRM, how social media is affecting CRM strategies and what the future of social CRM looks like. (EGUIDE) VIEW ABSTRACT | GO TO

VMware vSphere simplifies management of Cloud services for IT by Dell and VMware February 08, 2012 - (Free Research) VMware vSphere enables IT management to support their virtualization and cloud computing initiatives with automated, intelligent processes such as automatic load balancing, auto deploy and more. Discover how vSphere can provide unprecedented scalability and uptime for mission-critical applications, along with comprehensive security. (VIDEO) VIEW ABSTRACT | GO TO

Security Whitepaper: Google Apps Messaging and Collaboration Products by Google Apps July 06, 2010 - (Free Research) Content Provided by Google. Google Apps provide familiar, easy to use products and services for business settings. These services enable customers to access their data virtually anytime and anywhere from Internet-capable devices. This computing environment is called "the cloud." Read this white paper to learn more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

One-Stop Shop: Best Practices to Streamline your Service Desk by Nimsoft, Inc. September 22, 2011 - (Free Research) Your service desk should be the one stop shop for internal and external customers. But, in order for IT to be the orchestrator of knowledge and the service catalog, you need to provide excellent service and quick response times. Watch this webcast and discover the most current recommendations for service delivery and management best practices. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Cut Coding for Faster Service Desk Deployments by Nimsoft, Inc. January 04, 2012 - (Free Research) Learn an alternative to legacy service management solutions that is fast to deploy, easy to configure, and can help your organization realize faster time to value and lower total cost of ownership, both immediately and in the long term. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

‘Service-centric’ Server Monitoring by Nimsoft, Inc. January 05, 2012 - (Free Research) Access this white paper to learn how to identify server monitoring solutions that can easily adapt availability and service quality measures for a myriad of server configurations. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

WAN Optimization: Why Go Virtual? by Silver Peak February 07, 2012 - (Free Research) In this 3-minute video, you’ll learn from CEO Rick Tinsley about Silver Peak’s portfolio of virtual WAN Op solutions – from the high end VRX with 20X the capacity of any other virtual appliance to the self-service free downloads on the VX-Xpress Marketplace. Bonus footage includes real world results from two customers. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Videocast: Gotchas That Can Get Ya in 2012: Critical Issues in Supporting Self-Service BI by Actuate February 06, 2012 - (Free Research) During this webcast, Claudia Imhoff, of Intelligent Solutions, and Jeff Morris, of Actuate, will discuss the top issues that business intelligence (BI) implementers must tackle to create a sustainable and maintainable self-service BI environment in 2012. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Transform your Service Organization Into a Performance-Driven Leader by ViryaNet Ltd (E-mail this company) January 23, 2012 - (Free Research) This white paper explains how you should balance customer service and organization efficiency by using performance data. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Look at Business Size, Budget When Choosing Between SaaS and Hosted ERP by Sage Software February 06, 2012 - (Free Research) This expert guide explains some of the prominent differences between Software as a Service (SaaS) enterprise resource planning (ERP) software and hosted ERP systems including cost, benefits, and risks of both. (EGUIDE) VIEW ABSTRACT | GO TO

The Business Case for RDP Acceleration by Ericom Software March 24, 2010 - (Free Research) Microsoft RDP is the de-facto standard protocol for accessing remote applications and desktops. This white paper identifies some of the RDP performance challenges facing organizations, as well as their potential causes and cures. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Balancing Act of Mobile Workforce Management by ViryaNet Ltd (E-mail this company) January 25, 2012 - (Free Research) Read this white paper to learn about creating a plan to tackle your mobile workforce obstacles and the details of a system that will assist with your complex tasks. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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