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Customer Experience Exchange E-Zine: Issue 3 by SearchCRM
March 20, 2012 - (Free Research) In this third edition of the Customer Experience Exchange e-zine, Chris Maxcer delves into world of incorporating team-building activities into contact center agents' schedules, Vangie Beal discusses Dell's six-year investment in social media and Anna Fiorentino writes about why customer loyalty has dipped nearly 10%.
Meeting the Requirements of DoD Directive 8570.1 by Global Knowledge Network, Inc.
March 2006 - (Free Research) The Department of Defense's manual, DoD 8570.01-M Information Assurance Workforce Improvement Program, supports DoD Directive 8570.1, which requires all individuals possessing privileged access to a DoD Information System (IS) to be trained and certified in the secure operation of computer systems used throughout the DoD's Global Information Grid.
Why HR Is Your Greatest Resource by Workday
March 2012 - (Free Research) If HR can achieve continuous real-time alignment of the workforce against strategic objectives, and incentivize managers to engage their employees without additional goal setting, HR can reduce business risk, improve results and create a more satisfied, high-performing organization. Read this paper to learn how to achieve this at your company.
Discover How Visibility, Alignment, and Optimization Drive Better Business Decisions
by Workday
December 2011 - (Free Research) By gaining real-time visibility into their organization's global workforce, human resources (HR) departments can drive business success. Read this white paper to find out why traditional human resources management systems (HRMS) fall short for today's workforce management needs, and learn how to align your workforce with business strategy.
HCM in the Cloud Provides Real-Time Workforce Visibility
by Workday
March 2012 - (Free Research) The human resources systems you've implemented may actually be holding you back from effectively managing your workforce. View this video to learn how a unified HR solution based in the cloud can provide you with the real-time business insight to successfully leverage your human capital.
Winning Through Talent in Uncertain Times: 5 Strategies to Get Ahead by SuccessFactors
March 2012 - (Free Research) During times of economic uncertainty, organizations must be able to make tough, data-driven decisions without losing sight of the emotions and concerns of employees. Read this white paper to learn 5 talent management strategies to help align your workforce with your strategic goals.
Ensure High Availability with Proactive Support Services by Hewlett-Packard Company
May 2012 - (Free Research) <p>Access this white paper to discover how your organisation can reduce downtime with the use of proactive support services. Ideal for virtualised and converged infrastructures, these services can ensure high availability with the use of proactive scans and platform revision management. </p>
A Better Option for Hardware and Software Support by Hewlett-Packard Company
May 2012 - (Free Research) Access this white paper to learn how your organization can reduce downtime with effective support services. Discover a system that provides hardware and software support and remote monitoring to diagnose and solve problems more quickly.
Proactive Support Services: Prevent Problems Before They Occur by Hewlett-Packard Company
May 2012 - (Free Research) <p>Discover how your organization can protect its expanding IT environment with effective support services. This white paper explores a proactive solution that can diagnose problems quickly to reduce downtime.</p>
Gartner predictions around Social CRM by Infor CRM
February 2012 - (Free Research) This tip e-guide from SearchCRM.com features insight from Gartner's 2011 Magic Quadrant for social customer relationship management (CRM). Read this now to learn what challenges are cropping up in CRM, how social media is affecting CRM strategies and what the future of social CRM looks like.
Getting it Right: Seven Steps to Right Channeling Customer Interactions by Oracle Corporation
March 2012 - (Free Research) In seven simple steps, eBusiness, customer experience and contact center professionals can right channel online customer service inquiries, boosting sales and customer satisfaction while reducing customer service costs by delivering the right information and service to the right customer at the right time.
Accela Video Whitepaper: Differentiate Your Company with Complete CRM by Oracle Corporation
April 2010 - (Free Research) Interactions between partners, customers, and employees are much faster-paced in our highly-networked world. It is important that CRM solutions understand these relationships. Watch this video to learn strategies for CRM evolution.
SecurStor 2500 RAID by Excel Meridian Data, Inc.
SecurStor 2500 RAID is designed as a high-performance and high-availability solution, with multiple configuration options providing available No Single Point of Failure redundancy for up-to 64 TB of multi-host cluster-capable storage.
DataShare by Excel Meridian Data, Inc.
DataShare is a dual-function server that performs both CD/DVD File Sharing tasks as well as NAS File Data Archiving. It is the first CD/DVD server available in the market that combines these unique features in one easy-to-use solution.
Integrating Security into Development, No Pain Required by IBM
April 2012 - (Free Research) There are substantial security benefits to developers and security personnel working together, yet they are often viewed as being like oil and water. In this paper, discover how to integrate software development and security effectively and pain-free by using the right tools and techniques.
Business Skill Courseware by SkillSoft Corporation
SkillSoft’s Business Skills Library focuses on behavioral skills that are designed for business professionals and key to performance regardless of job responsibility, as well as the skills and knowledge that are relevant to the various areas of functional responsibility in today’s business organizations.
The Top 10 Common Payroll Pitfalls - and How to Avoid Them by Ultimate Software
February 2011 - (Free Research) While most common payroll process errors are avoidable, they are also easily overlooked. Unfortunately even the smallest errors can lead to long-term issues and increased expenses. Read more to find out the top 10 payroll pitfalls and how to prevent them.
A Focused Look: How Payroll in a Comprehensive System Saves Time & Money by IQMS
February 2012 - (Free Research) In an effort to decrease maintenance costs from its legacy payroll system, full service manufacturer Wisconsin Plastics, Inc. (WPI) chose to implement the payroll and time and attendance modules offered by its enterprise resource planning (ERP) vendor. Read this case study to learn about the rapid return on investment that WPI experienced.
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