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Customer Experience Exchange E-Zine: Issue 3 by SearchCRM
March 20, 2012 - (Free Research) In this third edition of the Customer Experience Exchange e-zine, Chris Maxcer delves into world of incorporating team-building activities into contact center agents' schedules, Vangie Beal discusses Dell's six-year investment in social media and Anna Fiorentino writes about why customer loyalty has dipped nearly 10%.
How to Solve Today’s Top 6 Data Center Pain Points While Maximizing ROI by Hewlett-Packard Company
April 26, 2012 - (Free Research) <p>Access this essential white paper to discover the six top problems in your data center and how to effectively address them. Learn how to manage a multivendor environment, virtualize without vulnerability, take advantage of the private cloud and more.</p>
Ensure High Availability with Proactive Support Services by Hewlett-Packard Company
May 11, 2012 - (Free Research) <p>Access this white paper to discover how your organisation can reduce downtime with the use of proactive support services. Ideal for virtualised and converged infrastructures, these services can ensure high availability with the use of proactive scans and platform revision management. </p>
A Better Option for Hardware and Software Support by Hewlett-Packard Company
May 11, 2012 - (Free Research) Access this white paper to learn how your organization can reduce downtime with effective support services. Discover a system that provides hardware and software support and remote monitoring to diagnose and solve problems more quickly.
Proactive Support Services: Prevent Problems Before They Occur by Hewlett-Packard Company
May 11, 2012 - (Free Research) <p>Discover how your organization can protect its expanding IT environment with effective support services. This white paper explores a proactive solution that can diagnose problems quickly to reduce downtime.</p>
SecurStor 2500 RAID by Excel Meridian Data, Inc.
SecurStor 2500 RAID is designed as a high-performance and high-availability solution, with multiple configuration options providing available No Single Point of Failure redundancy for up-to 64 TB of multi-host cluster-capable storage.
Gartner predictions around Social CRM by Infor CRM
February 08, 2012 - (Free Research) This tip e-guide from SearchCRM.com features insight from Gartner's 2011 Magic Quadrant for social customer relationship management (CRM). Read this now to learn what challenges are cropping up in CRM, how social media is affecting CRM strategies and what the future of social CRM looks like.
Getting it Right: Seven Steps to Right Channeling Customer Interactions by Oracle Corporation
March 01, 2012 - (Free Research) In seven simple steps, eBusiness, customer experience and contact center professionals can right channel online customer service inquiries, boosting sales and customer satisfaction while reducing customer service costs by delivering the right information and service to the right customer at the right time.
Accela Video Whitepaper: Differentiate Your Company with Complete CRM by Oracle Corporation
April 05, 2010 - (Free Research) Interactions between partners, customers, and employees are much faster-paced in our highly-networked world. It is important that CRM solutions understand these relationships. Watch this video to learn strategies for CRM evolution.
DataShare by Excel Meridian Data, Inc.
DataShare is a dual-function server that performs both CD/DVD File Sharing tasks as well as NAS File Data Archiving. It is the first CD/DVD server available in the market that combines these unique features in one easy-to-use solution.
Provergent Suite - Telecom Order & Inventory Software by Digital Fairway, Inc.
The Provergent Communication Asset Management Suite helps to manage the planning, procuring, provisioning, auditing & delivering of communications services. Provergent allows you to build accurate & easy to manage centralized inventories, backed up by automated provisioning processes to manage all moves, adds, changes & deletes in the inventory.
Best Practices for Unified Communications Migrations and Management by Quest Software
March 15, 2012 - (Free Research) There are many options when it comes to a migration: Office 365, on-premises, or a hybrid environment. In this webcast, Joel Blaiberg, author of “Four Steps to Planning a Successful Migration," discusses migration strategies and best practices that can save your organization time and money in your next migration project.
New eGuide: How to Fully Protect Your Storage Environment by Quantum Corporation
January 2008 - (Free Research) Storage systems are severely susceptible to attack and it is time for organizations to rethink their security tactics. Read this eGuide to learn about concepts regarding storage security and solutions like encryption that can help defend against attack.
Introduction to Virtualization E-book, Chapter 3: Virtualizing A Test And Development Lab by Dell and Microsoft
March 2009 - (Free Research) Now is the time to realize all of the benefits of virtualizing your test and development lab. This chapter highlights some of the benefits of consolidating your test and development environments through virtualization, including costs savings, accelerated time to deployment and system consistency throughout your environment.
Maintaining an Agile Test Environment by Micro Focus
May 2012 - (Free Research) <p>This expert resource guides you through case studies focusing on testing in agile development environments. Learn tips for agile testing and discover the collaboration that must take place between testers and programmers in order for automation to be successful.</p>
5 Reasons to Adopt Agentless Backup for Virtual Infrastructures by Acronis
February 2012 - (Free Research) What's the difference between agent and agentless backup for virtual environments? Learn how admins can simplify backup for mixed and virtual environments with agentless backup in this resource. Explore the pros and cons of both methods, and discover how admins can integrate the two techniques for the best of both worlds.
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