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Help Desk and Call Management | Business Intelligence Solutions | Remote Administration | Business Process Management (BPM) | Customer Service (General) | Compliance Management/ Sarbanes-Oxley Compliance | Remote Access Technologies | Workflow Automation | Authentication / Password Management | Virtualization

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Case Study: Children’s Memorial Hospital by ABS Associates Inc. July 2008 - (Free Research) In this case study Children’s Memorial Hospital engaged ABS to provide a variety of consulting services. Learn how ABS optimized the hospital’s help desk support system, and cut the figures for monthly average abandoned calls and open tickets in half. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Numara® FootPrints Change Management: Solutions for Automating and Managing Change by Numara Software March 2008 - (Free Research) View this Webcast to explore the challenges in designing a workable change management process, defining approval workflows and to hear examples of creating audit trails for Sarbanes-Oxley compliance with respect to IT changes. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

How Does Your IT Help Desk Measure Up? by Citrix Online-GotoAssist July 2008 - (Free Research) Effective and efficient IT operations are the “table stakes” for IT-business groups’ relationships -- they’re taken for granted by user groups but are glaring when absent. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Desktop Delivery: Making Desktop Virtualization Work by Citrix August 2008 - (Free Research) This whitepaper discusses Desktop Virtualization and the impact on desktop management. It explores the challenges for desktop management in a pre-Desktop Virtualization world and issues that are not well addressed by Desktop Virtualization. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Green-Purchasing Initiatives Research Brief: Is IT Thinking Green? by Citrix Online - GotoMyPC July 2008 - (Free Research) Organizations large and small are beginning to take a closer look at their environmental impact. Savvy company leaders understand that business practices have to evolve to protect the planet's sustainability as well as the long-term interests o… (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Turn a Limited VPN Connection into Anytime, Anywhere Remote Access by Citrix Online - GotoMyPC July 2008 - (Free Research) Watch this on-demand Webcast to explore how organizations can increase employee productivity by providing secure remote access via Citrix® GoToMyPC® Corporate. Hear Lisa Phifer, VP Core Competence, discuss how this simple remote… (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Desktop Authority Password Self-Service Version 4.1.1 by ScriptLogic Corporation September 2008 - (Free Research) The flexible, policy driven system allows administrators to define the type and number of questions that must be answered, and to tailor the requirements to the department or group. (DEMO) VIEW ABSTRACT | GO TO DEMO

The Total Economic Impact™ Of Avaya IP Telephony Solutions Within A Branch Environment by Avaya, Inc June 2008 - (Free Research) The purpose of this study is to provide readers with a framework to evaluate the potential financial impact of Avaya IP Telephony solutions specifically for the branch environment within their organizations. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Storage-as-a-Service: Eliminating the Storage Dilemma by Iron Mountain Digital August 2008 - (Free Research) This Videocast examines how many forward-thinking CIOs are using Storage-as-a-Service solutions to free up IT resources as well as to offload the complexity of capturing, storing and protecting critical enterprise data. (VIDEOCAST) VIEW ABSTRACT | GO TO VIDEOCAST

Information Security: DataDrain - How DLP tools can mitigate incidents and offer insight into where data lives by Symantec Corporation. September 2008 - (Free Research) Data Loss prevention products help companies understand where their sensitive data is located, where it’s going, how it is being used and can sometimes enforce protective policies. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Automating IT Process to Ensure Virtualization Success by Opalis Software, Inc. May 2008 - (Free Research) Virtualization is a technique for abstracting the physical characteristics of computing write sources from the way in which other systems’ applications or end users interact with those write sources. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Discovery Attender® for Notes - Electronic Search and Discovery by Sherpa Software (E-mail this company) Discovery Attender for Lotus Notes is a search and discovery tool that automates investigative tasks in Domino server databases, im logs and common file storage areas. DA has the ability to search, locate, and review data in a cost-effective and timely manner. Free Trial Available.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Enhancing IT Support with Knowledge Management by CA. August 2008 - (Free Research) Knowledge Management is a multi-faceted initiative involving a degree of cultural change for the organization, it requires a change in processes, a reevaluation of how knowledge is captured and represented. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The 2008 ERP in Manufacturing Benchmark Report by Epicor Software Corporation. September 2008 - (Free Research) This report explores feedback provided by over 1200 manufacturers, and aims to serve as a roadmap to those in the manufacturing community that desire to reduce costs, improve accuracy of inventory and schedules. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

IBM BladeCenter S - Big Benefits for the Small Office by IBM. August 2008 - (Free Research) The datasheet discusses how BladeCenterS integrates servers, storage, networking and I/O into a single chassis that fits under a desk and uses standard office power plugs. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Business on the Move by Sage (UK) Limited September 2008 - (Free Research) A mobile salesforce and workforce can respond more urgently to business opportunities, recover from problems faster and address customer problems more quickly. Read this paper to learn the benefits of mobilization. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Improving Service in Volatile Markets by Microsoft Dynamics. September 2008 - (Free Research) To get leaner and more cost-efficient, many automotive and industrial manufacturers are working to improve their systems and processes. This white paper demonstrates techniques for doing so. (WHITE PAPER) GO TO WHITE PAPER

eGuide: Storage Virtualization - Help Your Customers Manage Growing Storage Demands While Boosting Your Services Revenue This Year by Zenith Infotech September 2008 - (Free Research) This eGuide serves as a technology introduction to storage virtualization, and explores the areas where growing storage demands require attention. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Enhancing SQL Reporting Services with Double-Take by Double-Take Software. February 2008 - (Free Research) Information stored on SQL Servers is important, so being able to protect this data at all times is extremely critical. Read this white paper to learn about solutions and strategies that can help protect and recover your critical SQL data. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Integration Appliances - Simplify Software as a Service (SaaS) Integration by Cast Iron Systems March 2008 - (Free Research) Software as a service (SaaS) integration problems cannot be solved with traditional software and custom coding solutions. Learn how you can quickly integrate SaaS applications with your critical customer data. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Accelerating the Delivery of On-Demand Applications to Meet Escalating Expectations of Corporate Customers by Akamai Technologies. March 2008 - (Free Research) The purpose of this whitepaper is to examine the escalating service delivery requirements of the SaaS marketplace. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Dialogue Live by Exstream Software. Dialogue Live is an intelligent, interactive document solution that provides a common infrastructure for managing the editing of all types of interactive documents across the enterprise.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Customer Satisfaction with Email Archiving Systems by Sunbelt Software. August 2008 - (Free Research) This paper compares Sunbelt Exchange Archiver (SEA) with a cross-section of other email archiving offerings. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Automated Sales Order Processing for Order-to-Cash Performance with SAP® Solutions by Esker Inc. July 2008 - (Free Research) This white paper examines the challenges faced today by SAP customers who are still manually processing sales orders as well as the outcomes of automated sales order processing-including time, labor and cost savings. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Business Intelligence Moves into the Mainstream: Supporting Pervasive BI with New Technology by Kognitio July 2008 - (Free Research) Business Intelligence (BI) is an important part of traditional strategic analytics like customer buying habits, product profitability, market trending, etc. Kognitio WX2 is changing and accelerating the dynamics of the evolving move toward pervasive BI. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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