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Customer Experience Exchange E-Zine: Issue 3 by SearchCRM
March 20, 2012 - (Free Research) In this third edition of the Customer Experience Exchange e-zine, Chris Maxcer delves into world of incorporating team-building activities into contact center agents' schedules, Vangie Beal discusses Dell's six-year investment in social media and Anna Fiorentino writes about why customer loyalty has dipped nearly 10%.
Building the Contact Center of the Future by inContact
May 15, 2012 - (Free Research) This comprehensive white paper discusses the future of contact centers. From tools to strategy this paper covers all you need to know about ensuring that your customer service stays up to date.
When Good Backups Go Bad: Data Recovery Failures and What to Do About Them by Symantec Corporation
November 22, 2011 - (Free Research) In this white paper, you'll learn about some of the most common pitfalls associated with backups and how to avoid them. You'll learn about the repercussions of poor/failed backups, and learn how to establish a backup strategy that can ensure minimal downtime during a disaster. Read on to learn more.
Hosted UC&C: A Powerful Tool for Enterprise Success by Sprint
May 17, 2012 - (Free Research) Hosted unified communications and collaboration (UC&C) helps organizations deploy collaboration tools to their workers more quickly and efficiently than premise-based solutions. This whitepaper explores the benefits of hosted UC&C, how to get started, what to look for in a solutions provider, and more.
Business Card Reader for iPhone Demo by ABBYY
April 14, 2011 - (Free Research) This brief video demonstrates a smartphone app that scans business cards and merges them into your rolodex. Discover how this easy application can help you save time and ease the process of adding contacts to your phone.
BlackBerry PlayBook OS 2.0 Security Overview by BlackBerry
March 22, 2012 - (Free Research) Tune into this webcast to learn about the security measures included in the BlackBerry PlayBook 2.0, ranging from data leak prevention to wiping to authentication. Discover how these initiatives can let you rest easy and allow your employees to use these devices in the workplace.
Evaluating and Selecting a Secure, Managed File Transfer Solution by Ipswitch File Transfer
February 21, 2011 - (Free Research) This paper examines how recurring file and data transfers are the lifeblood of your organization, so each one is critical to your success. Ipswitch File Transfer’s line of solutions help your organization automate and streamline your most complex data transfers and workflow processes.
Case study: Overcoming Mainframe Technology Limitations
by HP
October 07, 2011 - (Free Research) This exclusive case study explores how one organization within the financial industry migrated from old, mainframe technology to HP Integrity Superdome servers in order to respond faster to changing financial markets with an adaptive infrastructure. Learn about the many IT and business improvements they gained.
Gartner Magic Quadrant for Employee Performance Management Software by SuccessFactors
March 16, 2011 - (Free Research) <p>Take a look at this Gartner Magic Quadrant for an in-depth comparison of numerous employee performance management (EPM) systems. Learn about the strengths and weaknesses of each and uncover who comes out on top.</p>
E-Guide: SAN 101: A CIO's Guide to Storage Area Networks by Dell, Inc.
March 29, 2012 - (Free Research) This expert e-guide offers step-by-step instructions for IT executives looking to deploy storage area networks in their organizations. Learn about SAN technologies and the many features and functions to look for when making your selection. Also, learn tips on how to configure your SAN post-deployment.
Why is Backup Broken? by Syncsort
March 26, 2012 - (Free Research) Examine the current state of backups and devise a strategy to start improving backup and recovery windows today. Learn about the challenges associated with storing, managing and protecting today's information, and discover how emerging technologies like virtualization and the cloud have impacted the backup process.
The Data Archive Challenge: What’s Your Game Plan? by Horison Information Strategies
March 15, 2012 - (Free Research) Learn how you can overcome the challenges associated with effectively archiving information in today's data-intensive IT environments. Learn about different types of archiving strategies, discover an emerging method known as hierarchical storage management (HSM), receive a step-by-step guide for building a long-term, scalable data archive and more.
New eGuide: How to Fully Protect Your Storage Environment by Quantum Corporation
January 2008 - (Free Research) Storage systems are severely susceptible to attack and it is time for organizations to rethink their security tactics. Read this eGuide to learn about concepts regarding storage security and solutions like encryption that can help defend against attack.
Virtualize Now: Save money, Time, and Energy! by Dell and Microsoft
October 2011 - (Free Research) This white paper provides a detailed overview of server virtualization and explains how it can help organizations streamline server installation, effectively organize their applications, lower costs, and more. Learn about virtualization benefits you may not be aware of and explore a recommended architecture and its key features.
Eguide: Why Choosing a Data Protection Solution is Critical by Iron Mountain
February 2012 - (Free Research) Check out this white paper to learn about the importance of proper data protection practices and receive tips to help you devise the best strategy to protect your most important information. Read on to learn more.
Offsite Tape Vaulting: Secure, Offsite Data Backup and Quick, Reliable Recovery by Iron Mountain
February 2012 - (Free Research) Check out this brief white paper to learn about an offsite tape vaulting service that enables your organization to quickly recover your data in the event of a disaster or unplanned downtime, and also enables you to track where your backup tapes are at all times (i.e. in transit, handling/storage, etc.). Read on to learn more.
Four Ways to Reduce Software Testing Cost Without Sacrificing Quality by Micro Focus
May 2012 - (Free Research) <p>Read this expert content to learn about a four step process to reducing test costs. Learn how to be financially savvy about your testing without cutting valuable employees and managers that enhance your quality assurance processes.</p>
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