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IT Courseware by SkillSoft Corporation
SkillSoft's IT Skills instruction is designed to encourage and prompt frequent learner interaction with the course content. SkillSoft maintains courseware integrity and effectiveness by offering a balance of thorough instruction, challenging practice exercises and quizzes.
S3 Control: Adding Control to Change Management by Solidcore Systems, Inc.
There is a gap between change activity & the documented Change Management process. Solidcore S3 Control adds control to change management. It provides visibility into changes in the enterprise IT infrastructure, accountability for employees deploying ticketed changes, & enforcement of change policies. It is available on IBM platforms.
Proactive Support Services: Prevent Problems Before They Occur by Hewlett-Packard Company
May 11, 2012 - (Free Research) <p>Discover how your organization can protect its expanding IT environment with effective support services. This white paper explores a proactive solution that can diagnose problems quickly to reduce downtime.</p>
Mastering Problem Management by Global Knowledge
August 26, 2010 - (Free Research) There are several approaches to take that prevent Problem Management failure. If IT organization leaders can incorporate Incident Management into their Problem Management, as well as follow other tips laid out in this white paper, they can likely reduce the quantity and duration of service disruptions
ReferenceWare by SkillSoft Corporation
ReferenceWare – the fastest way to problem-solve and learn - provides full access to the unabridged contents of thousands of business and technology titles in a searchable, collaborative environment!
Gartner: Reducing storage costs by ComputerWeekly.com
March 16, 2012 - (Free Research) Gartner research director, Valdis Filks, offers tips to help businesses get to grips with escalating storage costs.
How to Accurately Detect and Correct Packet Loss by Silver Peak
December 31, 2010 - (Free Research) <p>This paper explains how packet loss can be properly measured throughout an enterprise, and what can be done to mitigate its effects in real-time.</p>
Troubleshooting Slow Networks with Wireshark by Global Knowledge
May 13, 2009 - (Free Research) In this white paper, we examine how to use Wireshark, the world's most popular open-source network analyzer, to troubleshoot some of the top causes of poor network performance, including high latency, packet loss, inefficient window sizes, intercepting devices, and application dependencies.
Prevent Downtime with Proactive Support Services
by Hewlett-Packard Company
May 09, 2012 - (Free Research) Access this white paper to discover the best ways to monitor your IT systems and prevent problems, like downtime, before they occur. Learn about support services that provide proactive care that allows you to resolve hardware and software issues more effectively.
Service Desk Consolidation Cuts Costs and Increases Service Quality by BMC Software, Inc.
June 15, 2009 - (Free Research) The service desk is the last place you should try to cut back. For external-facing organizations, quality support keeps customer loyalty and repeat business high and ensures that partners and suppliers can do business with you cost effectively. Read this white paper to discover the path to proper service desk consolidation and its many benefits.
Addressing Windows 7 Application Compatibility by Dell, Inc. and Microsoft
August 17, 2010 - (Free Research) Download this paper to learn how to prepare for an OS migration, identify potential application compatibility problems, and what software compatibility options are available to you today.
HP ProLiant Gen8: Automated Energy Optimization by HP & Intel
April 11, 2012 - (Free Research) This brief video introduces cutting-edge smart servers that give you insight into your IT infrastructure so you can prevent common issues before they lead to data loss or downtime. Discover how they can enable you to optimize application performance and reduce energy consumption, in addition to many other significant benefits.
HP Service Health Analyzer: Decoding the DNA of IT performance problems by Hewlett-Packard Company
April 19, 2012 - (Free Research) This comprehensive white paper discusses the tools you need for assessing the health of your organization’s IT in real-time. Read on to discover how predictive analytics plus real-time service models are combined for powerful metric abilities for analyzing and preventing IT disasters.
Windows 7 and AppLocker by Global Knowledge
January 25, 2010 - (Free Research) Organizations want to run the apps they want, and not run the apps they don't want. One of the tools Microsoft has given Active Directory administrators to help in this regard, Software Restriction Policies (SRPs), has been re-engineered in Windows 7 as AppLocker.
See into Your IT Future with Real-time, Automated ITSM by CA Technologies.
May 08, 2012 - (Free Research) Access this brief webcast to discover an innovative new IT Service Management software (ITSM) designed to enable enterprises to quickly recognize, respond to, and resolve ITSM issues through automation and end-to-end visibility – as well as identify potential problems and resolve them before they affect the business.
Who's Got the Talent? Build an A-List Backup Team by Iron Mountain
February 29, 2012 - (Free Research) The key to a successful disaster recovery strategy is planning. Read this white paper to learn about the importance of being proactive about potential problems, discover how you can properly rehearse for disaster and understand the importance of knowing who's in charge of what when the time comes. Read on for more.
The Business Value of Adopting Advanced Support Tools and Utilities by Hewlett-Packard Company
September 01, 2011 - (Free Research) Discover the obstacles associated with supporting advanced technology in complex IT environments. Review what you should look for when considering support features and deliverables, and learn how specific support tools can enable improved problem resolution and minimize downtime.
eGuide: Tips for Thin Provisioning Storage in a Health Care Setting by Hitachi Data Systems
February 21, 2012 - (Free Research) This E-Guide offers expert insight into how today's health care facilities can use thin provisioning to address the ever-present problem of storage underutilization, eliminating the need for additional storage purchases. Additionally, discover essential tips for implementing thin provisioning in you health care facility.
Operationalizing Your Balanced Scorecard Methodology by SuccessFactors
April 26, 2012 - (Free Research) <p>Read this white paper to learn how using a balanced scorecard can help executives to motivate employees to be more strategically productive and allows them to recognize performance drivers, identify problems early, and implement change to achieve strategic objectives.</p>
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