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One-Stop Shop: Best Practices to Streamline your Service Desk by Nimsoft, Inc.
September 22, 2011 - (Free Research) Your service desk should be the one stop shop for internal and external customers. But, in order for IT to be the orchestrator of knowledge and the service catalog, you need to provide excellent service and quick response times. Watch this webcast and discover the most current recommendations for service delivery and management best practices.
IT Courseware by SkillSoft Corporation
SkillSoft's IT Skills instruction is designed to encourage and prompt frequent learner interaction with the course content. SkillSoft maintains courseware integrity and effectiveness by offering a balance of thorough instruction, challenging practice exercises and quizzes.
Enterprise VoIP Security: Potential Threats and Best Practices by Global Knowledge Network, Inc.
March 2006 - (Free Research) As VoIP usage becomes widespread, enterprise users will become subject to many of the same security risks that have affected data networks. This report highlights some of the potential security problems associated with VoIP and address what measures can be taken to secure enterprise VoIP deployments.
Service Desk Consolidation Cuts Costs and Increases Service Quality by BMC Software, Inc.
June 2009 - (Free Research) The service desk is the last place you should try to cut back. For external-facing organizations, quality support keeps customer loyalty and repeat business high and ensures that partners and suppliers can do business with you cost effectively. Read this white paper to discover the path to proper service desk consolidation and its many benefits.
Overcoming problems with RAID by Dell, Inc. and Intel
August 2009 - (Free Research) In this expert webcast, learn how to recognize and deal with common RAID issues in storage arrays.
Active Administrator™, Version 5.6.1 by ScriptLogic Corporation
December 2010 - (Free Research) Active Administrator™ is a comprehensive and proactive Active Directory management solution. Active Administrator provides four powerful integrated AD management features within one console, including centralized event auditing and reporting, back-up and recovery, Group Policy offline editing and rollback, and simplified delegation of AD rights.
NEW Diskeeper 2011 Server edition data performance software FREE 30-day trialware by Diskeeper Corporation
May 2011 - (Free Research) Diskeeper 2011 Server edition provides essential performance and efficiency increases for the most powerful systems in a network – the servers. This edition is streamlined from the ground up to focus on fast and efficient performance management of Windows® server operating systems, regardless of the amount of traffic or the time of day. Learn more.
E-Book: Finding the Best Fit for a Systems Management Platform by Dell and Microsoft
December 2011 - (Free Research) Performing manual systems management activities can be a time-consuming task for IT pros. This expert e-book explains why many companies are considering automating this key process and offers detailed guidance for selecting the right platform for your organization.
HP Flex Fabric: Virtualize Network Connections and Capacity - from the Edge to the Core by HP & Intel
October 2009 - (Free Research) Learn how HP is combining the best new standards-based technologies with a modular architecture that fully optimizes virtualized resources, while meeting business requirements for low total cost of ownership, faster time-to-service, and critical requirements for reliability, IT governance, and compliance.
Quick Start Guide to Disaster Recovery by VMware, Inc.
December 2011 - (Free Research) Virtualisation has made disaster recovery planning more important than ever before. This ebook presents key findings concerning the implications of a disruption and offers best practices for properly protecting your virtual environment.
Prevent Downtime with Proactive Support Services
by Hewlett-Packard Company
May 2012 - (Free Research) Access this white paper to discover the best ways to monitor your IT systems and prevent problems, like downtime, before they occur. Learn about support services that provide proactive care that allows you to resolve hardware and software issues more effectively.
5 Reasons to Adopt Agentless Backup for Virtual Infrastructures by Acronis
February 2012 - (Free Research) What's the difference between agent and agentless backup for virtual environments? Learn how admins can simplify backup for mixed and virtual environments with agentless backup in this resource. Explore the pros and cons of both methods, and discover how admins can integrate the two techniques for the best of both worlds.
The Value of Transactions: The Linchpin to Transforming IT to a Business Service Orientation by CA Technologies.
April 2012 - (Free Research) Access this webcast to learn how Lexmark International, a company with offices in over 170 companies, was able to streamline IT management to improve overall business processes. Discover the importance of 360-degree visibility into all aspects of the business and how modernizing IT management leads to benefits such as higher customer retention.
Why Isn't Server Virtualization Saving Us More? by Dell and VMware
January 2009 - (Free Research) If you're not saving as much money as you'd hoped from your virtualization and consolidation efforts, you can learn from the best practices of the companies that are realizing huge savings. These companies run at least five times more virtual machines per physical host than other companies and use streamlined IT processes.
High Performance Computing E-Zine - Issue 1 by SearchDataCenter.com
March 2012 - (Free Research) This issue of the high performance computing (HPC) e-zine takes a closer look at the latest advances in file systems and the impact they are having on the HPC community. Find out how HPC architectures have evolved over time and obtain best practices for properly implementing Multi Path File Systems (MPFS).
Podcast - Seven things you can do to embrace IT Consumerization by Good Technology
March 2012 - (Free Research) Discover what IT can do to embrace consumerization - the latest IT trend. Learn how to get the best of both worlds: letting your employees pick their device of choice and the security your network needs.
Seven things you can do to embrace IT Consumerization by Good Technology
March 2012 - (Free Research) Discover what IT can do to embrace consumerization - the latest IT trend. Learn how to get the best of both worlds: letting your employees pick their device of choice and the security your network needs.
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