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Customer Experience Exchange E-Zine: Issue 3 by SearchCRM
March 20, 2012 - (Free Research) In this third edition of the Customer Experience Exchange e-zine, Chris Maxcer delves into world of incorporating team-building activities into contact center agents' schedules, Vangie Beal discusses Dell's six-year investment in social media and Anna Fiorentino writes about why customer loyalty has dipped nearly 10%.
Uptime and the Value of Clustering for Linux Servers by Global Knowledge
August 09, 2010 - (Free Research) This white paper explores the need for uptime, explains the three components that contribute to uptime, reviews some of the problems with existing enterprise server management, provides a clear definition of clustering, and finally gives an honest explanation of what it can and can’t offer your organization.
BancVue is Winning the War Against the Big Banks with Sugar Professional by SugarCRM Inc.
November 08, 2010 - (Free Research) Read this case study to learn how BancVue utilized Sugar Professional to optimize their customer’s business models and extend the base model contract module for improved contract management. Continue reading to learn how BancVue is winning the war against the big banks with the help of Sugar Professional.
Leveraging Technology to Shape the Future of Liquidity Risk Management by Sybase, an SAP company
July 31, 2010 - (Free Research) This free study examines the liquidity risk management (LRM) challenges that banks and financial institutions must face in this post-financial crisis era. It also discusses industry perspectives and responses to challenges in this space.
Sybase Customer Success: Barclays Capital by Sybase, an SAP company
June 15, 2011 - (Free Research) Through increased information visibility and data accuracy, Barclays Capital was able to mitigate exposure to operational and reputational risk. Read the entire case study now, compliments of Sybase.
Advanced case management solutions for smarter decision making in banking by IBM
October 12, 2011 - (Free Research) Financial institutions are under pressure to make better decisions. Real-time decisions depend on access to information and the technology available to analyze it. This paper outlines an option that aggregates all of the content from across the entire organization to enable a holistic view of each case, reduce risk and support accurate decisions.
Finance 2011 – Time to Build the "Last Mile" by IBM
February 14, 2011 - (Free Research) The Last Mile of Finance lowers costs, increases productivity and reduces error rates. Yet frustration is still mounting due to too much time spent on mundane tasks, such as digging for data, quality assurance and more. This paper outlines the increased importance placed on insightful analytics and taking a systematic approach to risk management.
Nexcap Finance: SpringCM Solution reduces Nexcap’s invoice processing time by 25 percent by SpringCM
March 18, 2011 - (Free Research) Nexcap Finance Corporation needed to implement a cost-effective, web-based application that would provide IT infrastructure interoperability and a portal for supplier interaction. Learn how SpringCM has streamlined every step of the process - from capturing invoices to expediting the time necessary to process payments and handle exceptions.
Accounts Payable: Consolidating AP Workflow Outside the SAP System by Esker Inc.
December 20, 2010 - (Free Research) Interested in automating the AP process? Before moving ahead, consider whether it’s best to automate AP workflow inside or outside the SAP system. Integrating a solution that runs AP workflow inside the SAP system might seem logical, but there are some important factors to take into account. Learn about the advantages of external AP workflow.
Risk Management and Product Delivery in Consumer Lending by ILOG, an IBM Company
September 2008 - (Free Research) Amid the ongoing impact of the sub-prime meltdown and the ensuing credit crunch, lenders are facing a much tougher market than has been seen for some time. Business Rules Management Systems (BRMS) can enhance risk management, lending process streamlining and flexibility.
S3 Control: Adding Control to Change Management by Solidcore Systems, Inc.
There is a gap between change activity & the documented Change Management process. Solidcore S3 Control adds control to change management. It provides visibility into changes in the enterprise IT infrastructure, accountability for employees deploying ticketed changes, & enforcement of change policies. It is available on IBM platforms.
Introduction To Complex Event Processing (CEP) In Capital Markets by Sybase, an SAP company
February 2012 - (Free Research) This free Sybase presentation provides a high-level overview of Complex Event Processing (CEP). It begins by defining CEP and its capital markets applications, and culminates with the powerful Sybase Aleri CEP platform and its features and benefits.
The Top 10 Common Payroll Pitfalls - and How to Avoid Them by Ultimate Software
February 2011 - (Free Research) While most common payroll process errors are avoidable, they are also easily overlooked. Unfortunately even the smallest errors can lead to long-term issues and increased expenses. Read more to find out the top 10 payroll pitfalls and how to prevent them.
Stress-Free Approach to Year-End Book Closing
by Sage Software
February 2012 - (Free Research) Read this paper to uncover a system designed to reduce the time it takes to perform the year-end close process, help verify the proper tax liability, accurately convey the value of the fixed assets to be insured, and assist in the audit process.
F&A BPO services: Life beyond lift and shift by Hewlett-Packard Limited
December 2011 - (Free Research) Learn how your business can benefit from business process outsourcing (BPO) for finance and accounting, as well as critical factors in building a BPO relationship.
Transforming the Procure-to-Pay Process by Hewlett-Packard Limited
September 2011 - (Free Research) At the end of 2010, 89% of business-to-business invoices distributed within Europe were still submitted in hardcopy paper form. And until recently, significant barriers have existed to implementing invoice automation. Access this report, however, to learn why the time for invoice automation has now arrived.
Now is the Time to Take Charge of 'The Last Mile of Finance' by IBM
January 2012 - (Free Research) Read this paper and learn why automating The Last Mile of Finance can enable your organization to meet evolving requirements and reduce risk without increasing your costs. Gain insight into why upgrading your Last Mile processes is essential to remaining in line with regulatory reporting and compliance initiatives.
Where Finance Belongs on the IT Agenda by IBM
March 2010 - (Free Research) IT and finance may oftentimes be on separate pages, viewing each other as another facet of the business. In today's recovering economy, their dependence on each other can determine the success or failure of your company. This paper offers insight on how IT and finance can collaborate to help your organization succeed in the post-recession economy.
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